CONSUMER RIGHTS – CANCELLATION – REFUND POLICIES CANCELLATION

GENERAL:
1.Order electronically via the web site you are using if you give them the preliminary information form and distance sales agreement presented to you, you agree to.
2.Buyers sale and delivery of the products they purchase and the law on the protection of consumers No. 6502 as related to the regulation on distance contracts (OG:27.11.2014/29188), and is subject to the provisions of other applicable laws.
3.Product shipping costs, shipping fees will be paid by buyers.
4.For every product purchased a 30-day statutory time not exceeding the amount of the recipient at the address that shows person and/or entity is delivered. If your product will not be delivered within this period, the buyers may terminate the contract.
5.Purchased the product, complete and appropriate qualifications in order, and, if available, a warranty card, you must submit documents such as user's manual.
6.If a purchased product imkansizlasmas of sale, the seller must notify the recipient in writing within 3 days from learned from this situation. The total price must be returned within 14 days to the buyer.

THE COST OF THE PRODUCT PURCHASED WILL NOT BE PAID IF:
7.The bank's records or pay the price for the product purchased in the buyer cancels the seller the obligation to deliver the product ends.

THE UNAUTHORIZED USE OF YOUR CREDIT CARD WITH SHOPPING:
8.Once the product is delivered, the recipient's payment of your credit card by unauthorized persons is found to have been unjustified if the product being sold and about the price of your bank or financial institution if it is not paid to the seller by the buyer within 3 days of the contract product subject to shipping costs be borne by the seller is obliged to return it to the seller.

FOR UNFORESEEN REASONS, THE PRODUCT CANNOT BE DELIVERED IN TIME IF:
9.Force majeure if the vendor can foresee occurs, and the product cannot be delivered in time, the situation shall be notified to the buyer. The buyer of the cancellation of the order, the delivery until the obstacle is eliminated or be replaced with like product may request a postponement of that. If the buyer cancels the order, cancellation if payment is made with cash within 14 days of the date this fee is paid to him in cash. If the buyer payment is made by credit card and if you cancel, the cancellation will be refunded within 14 days after the product price to the bank again, however, it is possible to transfer to the bank account of the recipient within 2-3 weeks.

THE OBLIGATION OF THE RECIPIENT TO CONTROL THE PRODUCT:
10.Purchaser of goods/services will be examined before taking delivery; loser, broken, torn packaging, etc. damaged and defective goods/services, will not take delivery from the courier company. Received the goods/services will be assumed to have intact and undamaged. The buyer upon delivery of the goods/services must be protected carefully. If it makes use of the right of withdrawal for goods/services should not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:
11.RECEIVER, at the address the purchased product itself or the person/organization from the date of delivery to 14 (fourteen) days, the seller is provided without assuming any legal or criminal liability to notify you via the contact information below and may use his right of withdrawal from the contract and reject the goods without giving any reason.

12.NOTIFICATION OF RIGHT TO CANCEL TO BE MADE THE SELLER'S CONTACT INFORMATION:
COMPANY: İNCE TEXTILE
NAME/TITLE: ADEM İNCE
ADDRESS: Perpa Trade Center - şişli - Istanbul
EMAIL: Info@incetekstil.com
TEL: 035 52 75 0530


THE RIGHT OF WITHDRAWAL TIME:
13.If the buyer purchased a service, this 14-day period starts from the date of the signing of the contract. The right of withdrawal before the end of the period, the consumer services were performed and with the approval of the withdrawal right in service contracts is not available.
14.Costs arising from the use of the right of withdrawal belongs to the seller.
15.The use of the right of withdrawal for 14 (fourteen) day period by the seller or by certified mail, fax or email and be notified in writing by this agreement, the right of withdrawal can't be used in products that the product " under these provisions it is imperative that be used.

USE THE RIGHT OF WITHDRAWAL:
16.3. the bill of the buyer or the person or products delivered, and (if the desired product invoice enterprise, which is refundable, the refund must be sent with a return receipt that is arranged by the company. Returns a return receipt is cut, unless ordered held on behalf of institutions the bill will not be completed.)
17.Return form, to be returned in the box of the products, the packaging, if any, must be delivered complete and undamaged as with standard accessories.

REFUND CONDITIONS:
18.Notice of cancellation to the seller at the latest within 10 days from the date of receiving the documents, the total price the buyer and the buyers debts’ or to return and the 20-day period is obliged to return the goods within.
19.The buyer’ s inability resulting from a reduction in the value of the goods or refund the buyer for a reason imkansizlasirs in the rate of defects, the seller’ s is obliged to compensate the damages. However, the right of withdrawal within the period from degradation or product changes that occur due to the proper use of the goods and the buyer is not responsible.
20.Due to the use of the right of withdrawal in the case of the campaign to be held by the seller under limit amount minus the discount amount utilized within the scope of the campaign will be cancelled.

THE RIGHT OF WITHDRAWAL TO BE USED PRODUCTS:
21.Buyer's request or clearly according to personal needs available to be generated and sent back to the non-the lower parts underwear, swimsuits, bikini bottoms, makeup, disposable products, fast are in danger of degradation or the expiration date after it is delivered to buyer goods which are likely to pass by the client to be returned if the packaging has been opened products that are not appropriate in terms of Health and hygiene, delivery, and after mixed with other products cannot be distinguished by the nature of products provided under the subscription agreement, except for periodicals such as newspapers and magazines for goods that are delivered to the consumer in electronic environment with intangible goods or services that are performed instantly, video or audio records, books, digital content, software programs, and data storage devices to store data, computer consumables, packaging has been opened by the buyer if the refund according to the regulation, it is not possible. Also before the end of the period the right of withdrawal, the consumer, with the approval of regulation in respect of that service is introduced to fulfill use under the right of withdrawal is not possible.
22.Cosmetics and personal care products, apparel products, swimwear, bikinis, books, software, and programs that can be copied, DVD, VCD, CD and tapes stationery supplies (toner, cartridge, ribbon, etc.) in order to be refunded their packaging unopened, untested, unused and pristine it should be.

THE DEFAULT STATE AND ITS LEGAL CONSEQUENCES
23.BUYER, in the case of payment transactions made with your credit card, the stoppage in the case of the credit card agreement between the cardholder's Bank and the bank that will be responsible to pay the interest within the framework of accepted. In this case, the legal proceedings may apply to the respective bank; the resulting costs and Attorney's fee from the buyer may request and, in all cases the buyer's default in the event of falling in debts due to the buyer by the seller for the damages suffered due to delayed performance of the debt agrees to pay.

DISTANCE SALES CONTRACT

 

Article 1.PARTIES

Following this agreement was signed within the framework of the following terms and conditions between the parties.

1.1. VENDOR:

Company name : İNCE TEXTILE

Address : Perpa Trade Center - şişli - Istanbul

Email : info@incetekstil.com

Tel: 035 52 75 0530

 

1.2. RECEIVER:

Name/surname/Title : 
Address : 
Phone : 
Email/username : 

By accepting this agreement, the buyer approves the contract the subject of the order if the order price and any shipping costs, taxes, such as the obligation to pay specified additional fees that would be under informed on this issue and accepts that.

 

Article 2.DEFINITIONS

Implementation and interpretation of this agreement, the following terms will be free to express in written comments.

SECRETARY: Minister of Customs and trade,

MINISTRY: Customs and ticaretbakanligi,and

LAW: Law on the protection of consumers No. 6502

REGULATION: directive on distance contracts (OJ:27.11.2014/29188)

SERVICE: in exchange for a fee or interest, except the supply of goods which was promised to be done in all consumer transactions was the subject of

VENDOR: commercial or professional activities in the context of offering goods or provide services to consumers in the name of, or acting for the account of the company

BUYER: a good or service is non-commercial or professional purposes for adopting, using, or leveraging

SITE: the internet site of the vendor,

Order: real or legal persons who demand goods or services via the internet site of the vendor,

The parties: the seller and the buyer,

CONTRACT: the agreement concluded between the seller and the buyer,

GOODS: movable furniture and Shopping which is the subject of prepared to be used in electronic media, software, audio, video and similar intangible goods " refers to.

 

Article 3.SUBJECT

This agreement, buyer's, Seller's web site in electronic format via the qualities listed below and gave the order specified that the sale price of the product in relation to the sale and delivery No. 6502 law on the protection of consumers in accordance with the provisions of the regulation on distance contracts and regulates the rights and obligations of the parties.

Is the price listed and selling prices announced in the website. Prices announced and promises to update what was done and is valid until it is changed. If the specified period is available until the end of the term that has been declared as valid.

 

Article 4. VENDOR INFORMATION

Company name : İNCE TEXTILE

Address : Perpa Trade Center - şişli - Istanbul

Email : info@incetekstil.com

Tel: 035 52 75 0530

 

 

Article 5. RECIPIENT INFORMATION

Name/surname/Title : 
Address : 
Phone : 
Email/username : 

 

 

Article 6. THE ORDERING CONTACT INFORMATION

The person to be delivered : 

Delivery address :


Phone : 

Email/username : 

 

Article 7. SUBJECT OF THE CONTRACT, THE PRODUCT/PRODUCTS INFORMATION

7.1. Goods /Products/products/ services basic properties (type, quantity, brand/model, color, quantity) are published on the internet site of the vendor. The campaign was edited by the seller if you can examine the basic properties of the product concerned for the duration of the campaign. The campaign is valid until the date.

7.2. Is the price listed and selling prices announced in the website. Prices announced and promises to update what was done and is valid until it is changed. If the specified period is available until the end of the term that has been declared as valid.

7.3. The contract is for goods or services including all taxes the selling price is shown below.

 


Amount of cargo : 

Payment plan : 



Delivery address : 
Billing address : 
Order date : 

 

7.4. Shipping costs product shipping costs will be paid by the seller.

 

Article 8. BILLING INFORMATION

Name/surname/Title : 
Address : 
Phone : 
Email/username : 

Delivery invoice : the invoice of the order during delivery, billing address with the order will be delivered.

 

 

Article 9. GENERAL PROVISIONS

9.1. Subject of the contract buyer seller basic qualities of the product on the internet site, read the background information with price and payment on delivery of the information owner, gave the confirmation in the electronic environment declares that is needed. The front of the receiver to verify information electronically, before the establishment of the distance sales contract by the seller, the buyer' address on the order or required the basic features of the products, including taxes of the product price, payment and delivery information that is acquired is accepted as correct and complete.

9.2. Each product that is the subject of the contract, the 30-day statutory time not exceeding the amount of the buyer' s depending on the distance of the residential place, on the internet site within the period specified in the preliminary information section recipient (s) at the address is pointing to a person and/or entity is delivered. During this time, the product delivered to the buyer, the buyer reserves the right to terminate the contract.

9.3. The seller subject of the contract to complete the product, in the order appropriate to the qualifications and, if available, warranty documents, user manuals and documents that are fundamental to business information to deliver, in accordance with the requirements of any legislative shame as you call solid, in compliance with the standards to perform within the principles of accuracy and honesty, keeping the quality of Service and upgrade the necessary care and attention during the execution of works to show, to act with prudence and foresight is accepted.

9.4. The term of the contractual obligation of the seller to inform the buyer by receiving the approval expires and clearly a different product with equal quality and price can supply.

9.5. VENDOR order fulfillment of the product or service imkansizlasmas in case if it fails to fulfill the contractual obligations, this situation will notify the consumer in writing within 3 days from the date of knowledge, within a period of 14 days we will refund the total cost to the buyer undertakes to accept that.

9.6. Subject of the contract, the buyer would confirm this agreement for the delivery of the product electronically, and the cost of the product subject of the contract for any reason of non-payment and/or bank records in case of cancellation, the seller of the contract undertakes the obligation to deliver the product to accept that the subject will end.

9.7. The buyer of the product subject of the contract, the recipient (s) at the address is pointing to a person and/or entity after delivery of the buyer's credit card by unauthorized persons as a result of the unfair use of your bank or financial institution subject of the contract, the cost of the product paid to the seller by the buyer for the product subject of the contract within 3 days shipping costs is to be borne by the seller declares that he will return it to the seller.

9.8. SELLER beyond the control of the parties, unforeseeable and debts of the parties to fulfill the blocker and/or a retardant, such as cases of force majeure due to the formation of the product does not deliver within the period of if subject of the contract, the buyer agrees to notify, declares and undertakes. If you have a replacement buyer to cancel the order precedent the contractual product and/or the blocking of the delivery period until the disappearance of the condition from the seller shall be entitled to demand a postponement. In case of cancellation of the order by the buyer by wire transfer in payment of the receiver, the amount of product the lump sum deposit is paid within 14 days. In case of payment with the buyer's credit card, the amount of product, within 14 days after the order has been cancelled by the buyer shall be returned to the relevant bank. Buyer by seller, the amount to be refunded to the credit card by the bank the buyer's account, you might find the process to be reflected in average for 2 to 3 weeks, after the return this amount to the bank, the bank accounts of the recipients since the reflection is related to completely process the transaction, the buyer undertakes to accept you, you can't hold the seller responsible for possible delays.

9.9. To the seller by the buyer itself specified in the registration form or later updated by the site address, e-mail address, fixed and mobile telephone lines and other communication based on the information letter, e-mail, SMS, phone calls and other means of Communication, Marketing, reporting, and for other purposes the recipient has the right to access. BUYER, by accepting this agreement, the seller for the above-mentioned declares and accepts that the communication activities can be found in.

9.10. Purchaser of goods/services will be examined before taking delivery; loser, broken, torn packaging, etc. damaged and defective goods/services, will not take delivery from the courier company. Received the goods/services will be assumed to have intact and undamaged. After delivery of goods/services carefully preserved the debt are borne by the buyer. If it makes use of the right of withdrawal for goods/services should not be used. The invoice must be returned.

9.11. With the buyer the credit card holder is not the same person that was used during your order or before the submission of the product to the buyer, the credit card that was used in the order in relation to vulnerability detection in the case of the seller, the credit card holder's identity and contact information of the credit card on the order that was used in the previous month's statement from the bank or own a credit card the card holder may request the recipient to submit the article. Buyer's request the subject of the information/documents in order to provide the time it takes, whether it be frozen, in case the aforementioned demands are not met within 24 hours, the seller has the right to cancel the order.

9.12. Buyer seller and other miscellaneous personal provide when you register to internet sites that to the best of its knowledge, the seller all damages which may be suffered due to violation of the truth of this information by the seller immediately upon first notification, represents and undertakes that it will provide cash lump-sum compensation.

9.13. While using the internet site of the seller buyer to comply with the provisions of the legislation and agree not to violate them from the beginning. Otherwise, the resulting civil and criminal liabilities arising wholly and exclusively to the buyer shall be binding upon all.

9.14. The internet site of the seller buyer in any way disturbing public order, disorderly, and annoying to others in a manner that is harassing, unlawful purpose, for moral and material will impinge on the rights of others in such a way that they may not use. In addition, members of others activities to prevent or curtail access to the services (spam, virus, Trojan horse, etc.) in the process can not be found.

9.15. On the internet site of the vendor the vendor which are not under their control and/or by other third parties owned and/or operated websites and/or could provide links to other content. This link is provided as an easy reference to the recipient and the person who runs that site and does not endorse any linked web site or the information it contains does not constitute any warranty regarding the website.

9.16. İşbu sözleşme içerisinde sayılan maddelerden bir ya da birkaçını ihlal eden üye işbu ihlal nedeniyle cezai ve hukuki olarak şahsen sorumlu olup, SATICI’yı bu ihlallerin hukuki ve cezai sonuçlarından ari tutacaktır. Ayrıca; işbu ihlal nedeniyle, olayın hukuk alanına intikal ettirilmesi halinde, SATICI’nın üyeye karşı üyelik sözleşmesine uyulmamasından dolayı tazminat talebinde bulunma hakkı saklıdır.

 

MADDE 10. CAYMA HAKKI

10.1. ALICI; mesafeli sözleşmenin mal satışına ilişkin olması durumunda, ürünün kendisine veya gösterdiği adresteki kişi/kuruluşa teslim tarihinden itibaren 14 (on dört) gün içerisinde, SATICI’ya bildirmek şartıyla hiçbir hukuki ve cezai sorumluluk üstlenmeksizin ve hiçbir gerekçe göstermeksizin malı reddederek sözleşmeden cayma hakkını kullanabilir. Hizmet sunumuna ilişkin mesafeli sözleşmelerde ise, bu süre sözleşmenin imzalandığı tarihten itibaren başlar. Cayma hakkı süresi sona ermeden önce, tüketicinin onayı ile hizmetin ifasına başlanan hizmet sözleşmelerinde cayma hakkı kullanılamaz. Cayma hakkının kullanımından kaynaklanan masraflar SATICI’ ya aittir. ALICI, iş bu sözleşmeyi kabul etmekle, cayma hakkı konusunda bilgilendirildiğini peşinen kabul eder.

10.2. The use of the right of withdrawal for 14 (fourteen) day period by the seller or by certified mail, fax or email and be notified in writing by this agreement, the right of withdrawal can't be used in products that the product " under these provisions it is imperative that be used. In case this right is used,

a) 3. the bill of the buyer or the person or products delivered, and (if the desired product invoice enterprise, which is refundable, the refund must be sent with a return receipt that is arranged by the company. Returns a return receipt is cut, unless ordered held on behalf of institutions the bill will not be completed.)

b) return form

c) the products to be returned to the box, the packaging, if any, must be delivered complete and undamaged as with standard accessories.

d)the seller at the latest within 10 days from the date of receiving the notification of withdrawal, the total price the buyer and the buyers debts, the documents’ return or to and the 20-day period is obliged to return the goods within.

e) the buyer’ s inability resulting from a reduction in the value of the goods or refund the buyer for a reason imkansizlasirs in the rate of defects, the seller’ s is obliged to compensate the damages. However, the right of withdrawal within the period from degradation or product changes that occur due to the proper use of the goods and the buyer is not responsible.

f) due to the use of the right of withdrawal by the seller in the case of the campaign to be held under limit amount minus the discount amount utilized within the scope of the campaign will be cancelled.

 

11. THE RIGHT OF WITHDRAWAL PRODUCTS TO BE USED

Products which by nature cannot be returned, disposable products, copied software and programs that can be quickly damaged or products that have passed the expiration date, in accordance with the request of the consumer depending on their needs and created products, custom-configure products with custom made products designed by the merging of the various parts or for the right of withdrawal is not available. Use the right of withdrawal in the following products, the packaging of the product unopened, undamaged and unused of the product depends on the conditions.

-Portable computers and desktop Computers (the original operating system after the computer has been installed will not be refunded after the setup is done.)

-Custom-configured products

-All software and programs

-DVD, VCD, CD and tapes

-Computer stationery and consumables (toner, cartridge, ribbon, etc.)

 

12. THE DEFAULT STATE AND ITS LEGAL CONSEQUENCES

12.1. In the event the parties to this agreement fails to comply with the Act including the code of obligations from sources located in the debtor's stipulations shall apply. In the event of default, in the event any party fails to comply without good cause within the period of the acts of the other party for the fulfillment of the obligation in question Do not fulfill the act the way 7-day period will give. If the act is not fulfilled within the time period will not be considered as fulfilling mutemerrit party, and the fulfillment of the obligation the creditor by demanding delivery of the goods and/or terminate the contract and is entitled to demand a refund of the price.

 

12.2. http://textileince.com/’s force majeure or weather conditions that prevent transport that may prevent fulfill this obligation, transportation interruption, fire, earthquake, flood due to extreme events, such as the subject of the contract within the period of the product does not deliver in such cases, if BUYER http://textileince.com/’s that has no responsibility, the delivery period or to cancel the order until the condition can use one of the blocking of the disappearance of the postponement. The amount paid in the event of cancellation within 14 days of buyer's order shall be paid.(to return to the credit card on installment purchases with a credit card, the above procedure accepted by the receiver)

 

Article 13. COMPETENT COURT

In the case of the presence of the consumer complaints about the products in order, first it will communicate with the seller and the complaints above mentioned contact details or http://textileince.com/ shall transmit to the vendor via the contact information specified on the internet site. The dealer also forwarded the complaint to the parties and to evaluate himself in this way there will be no peace as a priority. References to the record on the complaint forwarded by the consumer shall be taken by the vendor immediately and will be settled in the shortest time and will be evaluated by the competent authorities and Consumer/buyer to return will be provided. The monetary limit details are given below:

a) 2.400 (two thousand four hundred) Turkish Lira District Consumer Disputes under arbitration committees

b) status of provinces with Metropolitan 2,400 (two thousand four hundred) Turkish lira 3.610 (three thousand six hundred and ten) and the Turkish lira disputes between provincial consumer arbitration committees

c) Metropolitan status non-3.610 in the Centers of the provinces (three thousand six hundred and ten) disputes under provincial consumer arbitration committees of Turkish lira

C) status of a non metropolitan districts bound by 2,400 (two thousand four hundred) Turkish lira 3.610 (three thousand six hundred and ten) disputes between provincial consumer arbitration committees in charge and the Turkish lira were made.

This agreement is done for commercial purposes.

 

14. EFFECTIVE

Order fulfillment and order if the check box is marked, buyer shall be deemed to have accepted all terms and conditions of this agreement.